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SimplePlusBatteries
For DeWalt 18V/20V| Milwaukee 18V |Bosch 18V Adapter
Shipping
Shipping Fee
- Payment under $30 will be charged at $5.99.
- Payment over $30 free shipping.
Shipping Policy
1.Shipping Area
- We only ship to locations within the United States.
- Undeliverable states/territories: AK AS GU HI MH MP VI AA AE AP PR
2.Delivery Times
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 24 hours from the US. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)
Please allow 3-5 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.
3.Track your Order:
- When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
- If for any reason you don't receive this, please email us at support@simpleplusbatteries.com and we will update on your order's progress.
4.Late Shipping or Delivery
We do our best to make every package that can be shipped as soon as possible and delivered to customers.
For orders that have not been shipped within 30 days or the logistics information is not updated, we will refund the full amount.
Tips:
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Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 1-2 business days and is NOT included in the overall "shipping time".
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All packages have specific tracking information(UPS or USPS).
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For more shipping information, please contact us support@simpleplusbatteries.com . We will get back to you in 24 hours.
Return
Unconditional Refund
Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to support@simpleplusbatteries.com.
Return Shipping Fees
Customers are responsible for return shipping costs.For orders below $30, we will deduct $5.99 from the refund.
For orders above $30, we will deduct 10% of the order price
Refunds And Returns For Conditions
Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :
(1)The product cannot be charged.
(2)The product cannot be used on power tools.
(3)The product does not match the description on the website.
If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to support@simpleplusbatteries.com. Once we confirm that the products cannot work, we will refund or exchange. These problems will be solved within 3 business days.
Late Or Missing Refunds
Generally, the refund amount will reach the account within 1-8 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@simpleplusbatteries.com.